Privacy policy

Privacy policy of MEZURE BVBA with regard to processing of personal data

Mezure bvba, Havenlaan 86C, P.O. box 209, 1000 Brussels, takes the protection of the personal data of its course participants, clients, website users and those requesting information extremely seriously. We handle this personal data with due care. Below you can read about how we approach your privacy.

When you register for a training course, use our website or submit a request for information about a course or any of our services, you are regarded as having read, understood and agreed with this privacy policy.

1. What is personal data?

Personal data is information about an identified or identifiable natural person. It is information which either directly concerns a person or which can be traced back to a specific person.

You share personal data with us if you are one of our clients or if you have contact with us, for example when you request information or register for our newsletter.

2. Which personal data do we collect?

We collect the information that you share with us, whether on paper or electronically via the website or e-mail. This concerns your name, telephone number and/ or your e-mail address. For certified training courses you also provide us with your national insurance number, in order for us to share this with the Flemish government, as required under the Flemish legislation (see also point 4 below). We also receive the IP address of your computer and/ or your payment details when you register.

When you request information, we ask for the minimum amount of information necessary for us to respond to your request. When you register, we request the minimum amount of information necessary for us to process your registration, administratively, financially (payment of the invoice) and organizationally. We also ask your permission to contact you at a later time, to inform you about our activities.

3. For what purposes do we use your personal data?

The information that we collect is processed by us for the purposes of our administration, client management, the supply of services that you order or register for, and the promotion of other products and services of Mezure.

For instance, we use your personal data:

  • Within the context of the preparation or implementation of your registration for a training course, and our subsequent relationship with you;
  • To comply with the statutory or regulatory provisions to which we are subject;
  • Within the context of the execution of a contract, for example with your employer;
  • To send you newsletters or keep you informed about new training courses, events and initiatives of our group.

4. Who do we share your personal data with?

We will not pass your personal information to third parties for commercial purposes.

Mezure also organizes accredited, certified training courses. For the purpose of the attestation and certificates and within the framework of the statutory requirements imposed by the Flemish government, we will share your information with the Flemish Ministry for Environment and sometimes also with the Flemish Service for Employment and Vocational Training or the study services of both the Flemish and the Brussels Ministry of Employment.

In the event of non-payment of an invoice, despite reminders, the invoice plus the necessary (personal)information may be transferred to a lawyer and/ or bailiff, in order to pursue payment through legal processes.

5. How do we safeguard this personal data?

We make great efforts to protect your personal data and privacy.

All our employees are trained in the correct handling of confidential information and have signed a confidentiality agreement.

We store your personal data in a secure database, and that is where it remains. In order to safeguard your data, we employ trained persons to supervise compliance with the legislation, and others that ensure the security of the network, the infrastructure and the information systems.

We also use all kinds of generally accepted technical measures and technologies that correspond to current technological developments for the protection of your personal data.

Should a data leak occur with consequences for your personal data, you as a client will be personally notified, following the procedure stipulated by law.

6. How long do we store your personal data?

That depends... We are not permitted to keep personal data for longer than is necessary to accomplish the goal for which we collect it. Therefore, the storage period can differ depending on that goal, for instance, to comply with our legal obligations (accounting and fiscal). Furthermore, we are legally required to keep certain information, such as diplomas and certificates, for a long time after your course has ended. Access to this archived information is restricted. After the applicable storage period(s) have elapsed, the personal data is anonymized.

Certain data may be used for a period of time to keep you informed of new training courses and promotions, unless you indicate, via the procedure described below, that you no longer agree to this.

7. Your rights and how you can exercise these

1) You have the right to access the data that we collect about you.

If you wish to access your personal data that we have processed, please inform us by e-mail. First, we will contact you again, to verify your identity. We will then provide you with an overview of your data, within 30 days.

2) You have the right to rectify your personal data

If you notice errors or omissions in your personal data that we have processed, you can utilize your 'right to rectification'. To do so, please inform us by e-mail. First, we will contact you again, to verify your identity. We will then make the necessary amendments within 30 days, and will provide you with an overview of the amended data.

3) You have the right to modify your preferences

We will update you regularly about new training courses via newsletters or by e-mail. Would you prefer us not to do so? At the bottom of each newsletter and e-mail is a link which you can use to immediately unsubscribe.

4) You have the right to erase your personal data

Would you like to be removed from our data files entirely? If so, please send us an e-mail and we will ensure that your personal data is completely erased (if you have never registered with us for a training course) or archived (if, at some point, you have registered for a training course, in order that we comply with accounting and legal regulations).

5) You have the right to object to the processing of your data

You have the right to object to the processing on serious and justified grounds (unless the data processing is essential for the implementation of your registration for a training course), and to the use of your data for commercial purposes.

6) You have the right to submit a complaint

If you feel that your data protection rights have been violated, you can submit a complaint to the Privacy Commission.

8. To whom can you turn to exercise your rights or to ask questions about our privacy policy?

You can contact our data protection officer at any time by e-mailing, under the subject ‘Privacy’.